Refund & Cancellation Policy

1. Billing & Renewal

Premium subscriptions do not include a free trial — premium features unlock as soon as your payment goes through. After that, the subscription renews and is charged at the displayed price each billing cycle (monthly or yearly) until you cancel.

2. Canceling a Subscription

You can cancel anytime from the premium screen in the app. After canceling, no further charges are made from the next billing date, and you keep premium features until the period you already paid for ends.

Canceling stops future renewals; it does not automatically issue a refund. No prorated refund is given for the remainder of a period you already paid for — you keep access until it ends. If you need a refund, see sections 3 and 4.

3. Right of Withdrawal (Refunds)

Within 7 days of payment and if you have not substantially used the Service, you are entitled to a full refund (withdrawal), consistent with Korean e-commerce law.

Because of the nature of digital content, withdrawal may be limited if you have already substantially used the Service after payment. Even then, we will consider partial refunds in good faith depending on the circumstances.

A pass (a one-time purchase with no auto-renewal) is fully refundable within 7 days if you have not started using it.

4. How to Request a Refund

To request a refund, use the Contact page (/contact) with the email you paid with. You can also request one through the link in the receipt email that Dodo Payments sent you at checkout.

Refunds are issued to your original payment method and typically take 5–10 business days, depending on your card issuer or payment provider.

5. Billing Errors & Duplicate Charges

If something went wrong at checkout — a duplicate charge or an incorrect amount — let us know via Contact. We will review and correct or refund it promptly.